We want to make sure your chocolate arrives in perfect condition. For this reason all packages are shipped second day. During the warmer months, packages are shipped in insulation bags accompanied with ice packs. Delivery times are normally 2-3 business days from the date the items are shipped. Orders are shipped either the same or the next business day if orders are placed Monday through Wednesday. Orders that are placed on Thursday or Friday will be shipped the following Monday to avoid weekend transit times and to ensure that your chocolate arrives in the best possible condition. (Excludes Holiday season: We will be shipping orders Monday to Friday through December 23th.)
If for any reason your purchase is defective or you are unhappy with your order, please contact us at firstname.lastname@example.org.